Shipping policy

Return & Refund Policy

Returns

Due to the nature of our products and for hygiene and safety reasons, all sales are final.

We do not accept returns or exchanges on opened or used items. Unless we deem and extenuating circumstance on a case by case basis at our discretion. 

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [your support email] with:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

Once reviewed, we’ll gladly offer a replacement or refund, depending on the situation.

Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier. If you believe your package was lost in transit, contact us and we’ll do our best to assist.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or card provider.

Contact Us

If you have any questions about your order or this policy, reach out anytime at TranscenDentalOral@gmail.com